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Another German bigot. Surprise, surprise.

* October 24th 2012 07:46

This is an enquiry email via https://www.akeebabackup.com/ from:
Henry <[email protected]>

Newbie:
Error occures:
Could not open /homepages/39/d87145136/htdocs/logs/index.html for writing

Help please

================================================================================

* October 24th 2012 10:33

Hello and thank you for your contact.

Unfortunately, your contact is neither a pre-sales questions nor a bug report.

We regret to inform you that we can not provide support for our software through e-mail, Skype, instant messaging or any other means of direct contact. We will only provide support through our ticket system. If you are a subscriber, please go to https://www.AkeebaBackup.com/support.html, log in, click on the relevant support category and then click on New Ticket to file your support request.

If you are not yet a subscriber, you will have to buy a subscription. The cheapest one is MINISUPPORT (7.79 EUR plus VAT where applicable). The direct link to the subscription page is https://www.akeebabackup.com/subscribe/new/minisupport.html?layout=default If you have registered an account on our site please log in before subscribing. If you do not already have an account on our site you *do not* need to create one before subscribing; our subscription software will create one for you automatically, using the username, email and password you enter during the registration process.

If you believe that you shouldn't pay because you are affected by a bug –despite us telling you that what you report is not a bug– please bear in mind our policy: if you have genuinely found a new, unreported bug which is not fixed yet in a public (official or developer's) release we will give you a refund and a free AKEEBADELUXE subscription. If you do not like this policy, you can always read our free documentation, our free troubleshooting guide or ask a free question to the Joomla! support forum.

Thank you very much for your understanding.

Nicholas K. Dionysopoulos
AkeebaBackup.com owner and Lead Developer
Email: [email protected]
Web: www.AkeebaBackup.com
Blog: www.Dionysopoulos.me/blog

================================================================================

* October 24th 2012 10:08

you should not put software 'for free' int the net of you have so many bugs!
But I understand you are form Greece!

http://www.sailing-the-world.com

 

In 20 Jahren wirst du mehr enttäuscht sein über die Dinge die du nicht getan hast, als über die Dinge, die du getan hast. Also löse die Knoten, laufe aus aus dem sicheren Hafen. Erfasse die Passatwinde mit deinen Segeln. Erforsche. Träume. 

 

Twenty years from now you will be more dissapointed by the things you didn't do, then by the things you did. So throw the bowlines, sail away from the safe harbour. Catch the trade winds in your sails. Explore. Dream. 

     (Mark Twain)

================================================================================

* October 24th 2012 10:51

Dear Henry,

Thank you for your unkind words. I would like to especially thank you for your uncalled for bigot blurp at the second line of your two-line email.

Let's begin with the facts. You sent me an email with ZERO context. I had to guess that your error occurred during restoration. Look at the error message:
Could not open /homepages/39/d87145136/htdocs/logs/index.html for writing

This is clearly a permissions issue. It tells you that the logs directory doesn't have adequate permissions for PHP to write the index.html file into it. Seeing the path I also understand that this is a Plesk server. The logs directory is a reserved directory in Plesk and always unwriteable. So, putting things in perspective the "so many bugs" is actually a restriction put there by your own host.

Now you would have known that this information is already in the documentation of the component which you never read. Of course I wouldn't expect anything better FROM A RACIST MORON LIKE YOU.

Oh, BTW, rest assured that our entire conversation will be posted online. You see, when you are sending me an unsolicited email for support you have no reasonable expectation for privacy. Now I will let the entire world know that you are a racist and absolutely incompetent at managing sites.

Go to hell and stay there.

Nicholas K. Dionysopoulos
AkeebaBackup.com owner and Lead Developer
Email: [email protected]
Web: www.AkeebaBackup.com
Blog: www.Dionysopoulos.me/blog
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another-german-bigot-surprise-surprise
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We will only provide support through our ticket system. If you are a subscriber, please go to https://www.AkeebaBackup.com/support.html, log in, click on the relevant support category and then click on New Ticket to file your support request. </span><span id="L-21"><a name="L-21"></a> </span><span id="L-22"><a name="L-22"></a>If you are not yet a subscriber, you will have to buy a subscription. The cheapest one is MINISUPPORT (7.79 EUR plus VAT where applicable). The direct link to the subscription page is https://www.akeebabackup.com/subscribe/new/minisupport.html?layout=default If you have registered an account on our site please log in before subscribing. If you do not already have an account on our site you *do not* need to create one before subscribing; our subscription software will create one for you automatically, using the username, email and password you enter during the registration process. </span><span id="L-23"><a name="L-23"></a> </span><span id="L-24"><a name="L-24"></a>If you believe that you shouldn&#39;t pay because you are affected by a bug –despite us telling you that what you report is not a bug– please bear in mind our policy: if you have genuinely found a new, unreported bug which is not fixed yet in a public (official or developer&#39;s) release we will give you a refund and a free AKEEBADELUXE subscription. If you do not like this policy, you can always read our free documentation, our free troubleshooting guide or ask a free question to the Joomla! support forum. </span><span id="L-25"><a name="L-25"></a> </span><span id="L-26"><a name="L-26"></a>Thank you very much for your understanding. </span><span id="L-27"><a name="L-27"></a> </span><span id="L-28"><a name="L-28"></a>Nicholas K. Dionysopoulos </span><span id="L-29"><a name="L-29"></a>AkeebaBackup.com owner and Lead Developer </span><span id="L-30"><a name="L-30"></a>Email: [email protected] </span><span id="L-31"><a name="L-31"></a>Web: www.AkeebaBackup.com </span><span id="L-32"><a name="L-32"></a>Blog: www.Dionysopoulos.me/blog </span><span id="L-33"><a name="L-33"></a> </span><span id="L-34"><a name="L-34"></a>================================================================================ </span><span id="L-35"><a name="L-35"></a> </span><span id="L-36"><a name="L-36"></a>* October 24th 2012 10:08 </span><span id="L-37"><a name="L-37"></a> </span><span id="L-38"><a name="L-38"></a>you should not put software &#39;for free&#39; int the net of you have so many bugs! </span><span id="L-39"><a name="L-39"></a>But I understand you are form Greece! </span><span id="L-40"><a name="L-40"></a> </span><span id="L-41"><a name="L-41"></a>http://www.sailing-the-world.com </span><span id="L-42"><a name="L-42"></a> </span><span id="L-43"><a name="L-43"></a> </span><span id="L-44"><a name="L-44"></a> </span><span id="L-45"><a name="L-45"></a>In 20 Jahren wirst du mehr enttäuscht sein über die Dinge die du nicht getan hast, als über die Dinge, die du getan hast. Also löse die Knoten, laufe aus aus dem sicheren Hafen. Erfasse die Passatwinde mit deinen Segeln. Erforsche. Träume. </span><span id="L-46"><a name="L-46"></a> </span><span id="L-47"><a name="L-47"></a> </span><span id="L-48"><a name="L-48"></a> </span><span id="L-49"><a name="L-49"></a>Twenty years from now you will be more dissapointed by the things you didn&#39;t do, then by the things you did. So throw the bowlines, sail away from the safe harbour. Catch the trade winds in your sails. Explore. Dream. </span><span id="L-50"><a name="L-50"></a> </span><span id="L-51"><a name="L-51"></a> (Mark Twain) </span><span id="L-52"><a name="L-52"></a> </span><span id="L-53"><a name="L-53"></a>================================================================================ </span><span id="L-54"><a name="L-54"></a> </span><span id="L-55"><a name="L-55"></a>* October 24th 2012 10:51 </span><span id="L-56"><a name="L-56"></a> </span><span id="L-57"><a name="L-57"></a>Dear Henry, </span><span id="L-58"><a name="L-58"></a> </span><span id="L-59"><a name="L-59"></a>Thank you for your unkind words. I would like to especially thank you for your uncalled for bigot blurp at the second line of your two-line email. </span><span id="L-60"><a name="L-60"></a> </span><span id="L-61"><a name="L-61"></a>Let&#39;s begin with the facts. You sent me an email with ZERO context. I had to guess that your error occurred during restoration. Look at the error message: </span><span id="L-62"><a name="L-62"></a>Could not open /homepages/39/d87145136/htdocs/logs/index.html for writing </span><span id="L-63"><a name="L-63"></a> </span><span id="L-64"><a name="L-64"></a>This is clearly a permissions issue. It tells you that the logs directory doesn&#39;t have adequate permissions for PHP to write the index.html file into it. Seeing the path I also understand that this is a Plesk server. The logs directory is a reserved directory in Plesk and always unwriteable. So, putting things in perspective the &quot;so many bugs&quot; is actually a restriction put there by your own host. </span><span id="L-65"><a name="L-65"></a> </span><span id="L-66"><a name="L-66"></a>Now you would have known that this information is already in the documentation of the component which you never read. Of course I wouldn&#39;t expect anything better FROM A RACIST MORON LIKE YOU. </span><span id="L-67"><a name="L-67"></a> </span><span id="L-68"><a name="L-68"></a>Oh, BTW, rest assured that our entire conversation will be posted online. You see, when you are sending me an unsolicited email for support you have no reasonable expectation for privacy. Now I will let the entire world know that you are a racist and absolutely incompetent at managing sites. </span><span id="L-69"><a name="L-69"></a> </span><span id="L-70"><a name="L-70"></a>Go to hell and stay there. </span><span id="L-71"><a name="L-71"></a> </span><span id="L-72"><a name="L-72"></a>Nicholas K. Dionysopoulos </span><span id="L-73"><a name="L-73"></a>AkeebaBackup.com owner and Lead Developer </span><span id="L-74"><a name="L-74"></a>Email: [email protected] </span><span id="L-75"><a name="L-75"></a>Web: www.AkeebaBackup.com </span><span id="L-76"><a name="L-76"></a>Blog: www.Dionysopoulos.me/blog </span></pre></div> </td></tr></table>